Customer Support Executive AI Platform
at Sai Group Ltd · Kolkata, West Bengal, India
About this role
Headquarters: Kolkata, West Bengal, India
We are looking for a Customer Support Executive to assist users of our AI-based platform that enables database connections, file uploads, and conversational interaction with data. The ideal candidate will help customers resolve technical issues, understand product features, and ensure a smooth user experience.
Key Responsibilities:
• Assist users with connecting databases (MySQL, PostgreSQL, MongoDB, etc.)
• Help customers upload files (CSV, Excel, etc.) and query them using AI chat
• Troubleshoot basic technical and usage issues
• Guide users through product features and workflows
• Respond to customer queries via chat, email, or ticketing system
• Escalate bugs or complex issues to the technical team with clear details
• Maintain logs of customer issues and resolutions
• Collect user feedback and share insights with the product team
Required Skills:
• Good communication skills (written & verbal)
• Basic understanding of databases and file formats
• Familiarity with AI tools / chat-based systems is a plus
• Ability to understand technical problems and explain solutions simply
• Customer-first mindset and problem-solving attitude
Preferred Qualifications:
• Experience in SaaS / AI / Tech support
• Basic knowledge of SQL queries
• Understanding of APIs and data workflows
• Prior experience with customer support tools (Freshdesk, Zendesk, Jira, etc.)
What We Offer:
• Opportunity to work with an AI-driven product
• Learning and growth in AI, data, and SaaS platforms
• Collaborative and fast-growing start-up environment
• Competitive salary (as per experience)
To apply: https://weworkremotely.com/remote-jobs/sai-group-ltd-customer-support-executive-ai-platform
Why we flagged this for parents & caregivers
FlexCareers scored this listing 50/100 on parent-friendliness based on the language the employer used in their own posting. We did not see explicit parent-friendly keywords (async, part-time, flexible hours, parental leave) — but the role is fully remote, which is the baseline filter for inclusion on FlexCareers. Read the application page closely and ask about parental leave, expected meeting hours, and core overlap windows during your first conversation. Employers who answer those questions clearly are usually the ones who'll respect the boundaries later.
Questions worth asking before you apply
- What are the required core hours of overlap, and which timezone are they in?
- How is on-call or after-hours coverage handled?
- What does parental leave actually look like — duration, pay, ramp back?
- What's the expected response time on Slack / chat outside of meetings?
- How does the team handle a sick kid day or a school pickup window?