Intake Specialist
at Shegerian & Associates · California City, California, United States
About this role
Headquarters: California City, California, United States
URL: http://shegerianlaw.com
You're Not Just Answering Phones. You're Changing Lives.
Every call that comes into Shegerian & Associates is someone reaching out for help — often scared, confused, and unsure if they have a case. You're the person who listens, evaluates, and gives them clarity. That's not an administrative job. That's advocacy from the first hello.
We're California's premier plaintiff-side employment law firm, and we're looking for an Intake Specialist who brings equal parts heart and precision.
What You'll Do
- Be the first voice potential clients hear — up to 6 phone evaluations daily with empathy, professionalism, and sharp case instincts
- Research claims, spot patterns, and draft concise internal memos that help attorneys move fast and decide smart
- Keep the firm's CRM, documents, and calendars immaculate — the behind-the-scenes work that makes everything else possible
- Collaborate across teams and step in where needed, including supporting new-hire training
What Makes You the One
- You lead with warmth but think like an analyst — you can connect with anyone and evaluate everything
- Your organization is airtight and your follow-through is automatic
- You communicate clearly in writing and in person, across every kind of personality
- You stay sharp when priorities shift and the pace picks up
- You're proficient in MS Word, Excel, and practice management software
- Spanish fluency a strong plus
Why Shegerian & Associates
You won't find a more passionate, driven team. The work is meaningful, the standards are high, and the people around you will push you to be better. If you want a role where what you do every day actually matters — this is it.
Requirements
1 year of customer service experience
Benefits
What We Offer:
- Hourly pay: $26-$28 BOE
- Workplace: Remote
- Industry-Leading Benefits:
- Firm pays 100% of premiums for dental and vision
- Firm pays 100% of all Silver-level medical plans
- Firm contributes approximately 10% toward retirement (3% Safe Harbor + 7% Profit Sharing)
- $500 annual FSA contribution
- Time for Life: Accrual of 80 hours of PTO (additional 40 hours on 3rd anniversary), 40 hours sick pay, plus your birthday off as a fully paid day.
If this sounds like the work you've been looking for, we'd love to hear from you. Apply below — we review applications promptly.
To apply: https://weworkremotely.com/remote-jobs/shegerian-associates-intake-specialist-1
Why we flagged this for parents & caregivers
FlexCareers scored this listing 50/100 on parent-friendliness based on the language the employer used in their own posting. We did not see explicit parent-friendly keywords (async, part-time, flexible hours, parental leave) — but the role is fully remote, which is the baseline filter for inclusion on FlexCareers. Read the application page closely and ask about parental leave, expected meeting hours, and core overlap windows during your first conversation. Employers who answer those questions clearly are usually the ones who'll respect the boundaries later.
Questions worth asking before you apply
- What are the required core hours of overlap, and which timezone are they in?
- How is on-call or after-hours coverage handled?
- What does parental leave actually look like — duration, pay, ramp back?
- What's the expected response time on Slack / chat outside of meetings?
- How does the team handle a sick kid day or a school pickup window?