Customer service representative (US based)
at Onepilot · Paris
About this role
Headquarters: Paris
URL: https://onepilot.co/agents/customer-care-agents
As a Onepilot agent, you’re a freelance in charge of helping our clients’ consumers with their requests.
After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.
You work from home, and will be paid for each ticket solved. The price of each ticket depends on the ticket’s complexity, handling time, and your location. It varies between $1 and $2. On average our agents earn $15 an hour.
What you will do:
Support customers via email, chat or phone
Use tools and resources to deliver quick and accurate support
Ensure satisfied customers with clear and friendly communication
✅ What we are looking for:
Fluency with digital tools and platforms
Strong problem-solving skills and excellent written and verbal communication
Available at least 20 hours a week
Based within the US
What we offer:
Payment per ticket solved (performance-based)
Flexible home working - you set your own schedule
On average, you will earn $15 per hour
Training and ongoing support to help you succeed
Ready to get started?
Our quick application takes just 15 minutes. Only US based applicants will be accepted. Please don't apply if you are not within the US.
To apply: https://weworkremotely.com/remote-jobs/onepilot-customer-service-representative-us-based-1
Why we flagged this for parents & caregivers
FlexCareers scored this listing 56/100 on parent-friendliness based on the language the employer used in their own posting. We picked up signals on: work from home. Read the application page closely and ask about parental leave, expected meeting hours, and core overlap windows during your first conversation. Employers who answer those questions clearly are usually the ones who'll respect the boundaries later.
Questions worth asking before you apply
- What are the required core hours of overlap, and which timezone are they in?
- How is on-call or after-hours coverage handled?
- What does parental leave actually look like — duration, pay, ramp back?
- What's the expected response time on Slack / chat outside of meetings?
- How does the team handle a sick kid day or a school pickup window?
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