Customer Support Agent (Remote)
at CRAE GROUP LTD · Cyprus
About this role
Headquarters: Cyprus
URL: https://craegroup.com
CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.
Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals.
Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.
We are looking for talented Customer Support Representative to join our team remotely.
Monthly salary range: €1,400-€2,000 (gross) + performance bonus
Depending on experience and performance.
Work schedule: 4 days on, 4 days off.
An option of 2 shifts to be permanently put on: 10:00-22:00 or 22:00-10:00 (Cyprus local time).
Job Description & Responsibilities:
- Communication with customers through live chat and e-mails.
- Maintain prompt and empathetic attitude towards customers.
- Acknowledge and resolve customers’ issues and queries.
- Keeping up to date with products terms, offers and functions.
- Report and escalate advanced customer queries to the relevant departments.
- Perform first-step investigations on queries and issues.
Experience and qualifications:
- Proficiency in both written and verbal English, with excellent language skills.
- Strong communication abilities, enabling effective interaction and collaboration.
- Solid computer literacy and adept typing skills.
- Ability to perform effectively within a multitasking work environment.
- 2+ years experience in online customer support is mandatory.
What We Offer:
- A competitive and attractive remuneration package that values your skills and contributions.
- The chance to join a dynamic, forward-thinking European company and play a key role in its success.
- Performance-based monthly bonuses.
- Flexible remote work.
We look forward to hearing from you!
Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.
To apply: https://weworkremotely.com/remote-jobs/crae-group-ltd-customer-support-agent-remote
Why we flagged this for parents & caregivers
FlexCareers scored this listing 50/100 on parent-friendliness based on the language the employer used in their own posting. We did not see explicit parent-friendly keywords (async, part-time, flexible hours, parental leave) — but the role is fully remote, which is the baseline filter for inclusion on FlexCareers. Read the application page closely and ask about parental leave, expected meeting hours, and core overlap windows during your first conversation. Employers who answer those questions clearly are usually the ones who'll respect the boundaries later.
Questions worth asking before you apply
- What are the required core hours of overlap, and which timezone are they in?
- How is on-call or after-hours coverage handled?
- What does parental leave actually look like — duration, pay, ramp back?
- What's the expected response time on Slack / chat outside of meetings?
- How does the team handle a sick kid day or a school pickup window?
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