Customer Support English, French and Spanish
at Anne Jagger Recruitment · Ruislip, Middlesex
About this role
Headquarters: Ruislip, Middlesex
Our client a market leader within the music industry is recruiting a Multilingual French, Spanish & English speaking Customer Service Advisor. Remote working, the role is paying an annual salary of £37,000. You will be required to work at least 22 hours per week, Monday, Friday plus either Tuesday or Thursday.
This organisation creates and innovates products and services for DJ’s, Musicians, Clubs and the music community. The London Headquarters is growing rapidly and we are recruiting remote, multilingual Customer Support Coordinators.
Within the Customer Support team, the role will help resolve client queries/issues in relation to products and e-commerce sales received either by telephone, email or other channels. This is a business to business role.
Duties & Responsibilities:
- Handle incoming customer enquiries in relation to products or e-commerce sales
- Responsible for assigned customer service tickets
- Following the internal procedure for customer service operations and meeting its service level goals
- Where necessary liaise with other internal departments and third-party service providers
- Identify customer queries that require a high level of technical expertise
- Initiate the process for e-commerce returns
Skills & Experience:
- Multilingual, fluent in English, French and Spanish essential
- Experience using Zendesk or other relevant customer service systems
- Customer service experience is essential
- Proficient in all Microsoft Office packages
- Knowledge or interest in DJing and music would be an advantage
- Additional languages would be an advantage
This is a fabulous opportunity for candidates with an interest in music and DJ's to join a prestigious international organisation. Fluency in English and both Spanish and French is essential.
Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.
Anne Jagger Recruitment Ltd is an employment agency and employment business.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.
If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.
Why we flagged this for parents & caregivers
FlexCareers scored this listing 50/100 on parent-friendliness based on the language the employer used in their own posting. We did not see explicit parent-friendly keywords (async, part-time, flexible hours, parental leave) — but the role is fully remote, which is the baseline filter for inclusion on FlexCareers. Read the application page closely and ask about parental leave, expected meeting hours, and core overlap windows during your first conversation. Employers who answer those questions clearly are usually the ones who'll respect the boundaries later.
Questions worth asking before you apply
- What are the required core hours of overlap, and which timezone are they in?
- How is on-call or after-hours coverage handled?
- What does parental leave actually look like — duration, pay, ramp back?
- What's the expected response time on Slack / chat outside of meetings?
- How does the team handle a sick kid day or a school pickup window?
Apply for this role → Browse more Customer Support & Success