Customer support
at Inyad · Casablanca
About this role
Headquarters: Casablanca
inyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.- Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)
- Answering comments on social media and responding to inquiries by connecting with internal teams
- Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.
- Maitaining documentation related to customer support
- Strong ability to work individually as well as part of a team.
- Good written and oral communication skills (Classical Arabic, French and English)
- Extremely rigorous, punctual and well organized
To apply: https://weworkremotely.com/remote-jobs/inyad-customer-support
Why we flagged this for parents & caregivers
FlexCareers scored this listing 50/100 on parent-friendliness based on the language the employer used in their own posting. We did not see explicit parent-friendly keywords (async, part-time, flexible hours, parental leave) — but the role is fully remote, which is the baseline filter for inclusion on FlexCareers. Read the application page closely and ask about parental leave, expected meeting hours, and core overlap windows during your first conversation. Employers who answer those questions clearly are usually the ones who'll respect the boundaries later.
Questions worth asking before you apply
- What are the required core hours of overlap, and which timezone are they in?
- How is on-call or after-hours coverage handled?
- What does parental leave actually look like — duration, pay, ramp back?
- What's the expected response time on Slack / chat outside of meetings?
- How does the team handle a sick kid day or a school pickup window?
Apply for this role → Browse more Customer Support & Success