Customer Support Representative
at AutoHDR
About this role
AutoHDR is an AI real estate photo editing platform. We launched less than a year ago and already edit 25% of U.S. real estate listings.
We’re building a category-defining product and looking for people who want to help us scale it fast. This is an early hire on a small team of A players changing the industry.
Role Description
We’re hiring a Customer Support Rep to own inbound support and make sure the product is delivered well to users.
This is not a passive support role. We want someone fast, sharp, calm under pressure, and great with people. Your job is to respond quickly, solve problems clearly, and make sure every customer gets the right outcome fast.
You’ll handle inbound questions, quality issues, flagged shoots, human edit requests, and account-related problems. You’ll also be responsible for spotting when something is actually a bug, a churn risk, a sales opportunity, or an onboarding issue, and routing it correctly.
We want someone who can think clearly, communicate well, and use judgment. You should be able to solve what can be solved, escalate what needs escalation, and always leave the customer feeling taken care of.
You should also be constantly thinking about how support can be faster, smarter, and more scalable over time.
Requirements
You love helping people and communicating clearly.
You are fast, organized, and highly responsive.
You have strong judgment and know how to solve problems without overcomplicating them.
You are high-agency and take ownership instead of waiting around.
You can stay calm under pressure and handle urgent issues well.
You pay close attention to detail and care about quality.
You are good at figuring out whether something is a support issue, a bug, a churn risk, or a sales opportunity.
You think in systems and naturally look for ways to improve workflows over time.
You are comfortable working quickly across inboxes, tickets, Slack, and internal tools.
Bonus if you:
Have worked in customer support, operations, or a fast-paced SaaS environment.
Have experience in real estate media or real estate photography.
Have experience handling quality control, escalations, or technical support.
Have used AI tools to improve workflows or automate repetitive wor
Why we flagged this for parents & caregivers
FlexCareers scored this listing 50/100 on parent-friendliness based on the language the employer used in their own posting. We did not see explicit parent-friendly keywords (async, part-time, flexible hours, parental leave) — but the role is fully remote, which is the baseline filter for inclusion on FlexCareers. Read the application page closely and ask about parental leave, expected meeting hours, and core overlap windows during your first conversation. Employers who answer those questions clearly are usually the ones who'll respect the boundaries later.
Questions worth asking before you apply
- What are the required core hours of overlap, and which timezone are they in?
- How is on-call or after-hours coverage handled?
- What does parental leave actually look like — duration, pay, ramp back?
- What's the expected response time on Slack / chat outside of meetings?
- How does the team handle a sick kid day or a school pickup window?
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