Customer Support Representative
at Remote Va · Metro Manila, Philippines
About this role
Headquarters: Metro Manila, Philippines
Job Title: Customer Support Representative (Female)
Location: Remote
Employment Type: Full-Time
About the Role:
We are seeking a highly skilled and efficient Customer Support Representative (Female) to join our growing team. This person will be responsible for handling customer communications through email, live chat, and our customer service software, ensuring every interaction reflects professionalism and excellent service.
Key Responsibilities:
- Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.
- Provide prompt, clear, and grammatically correct written responses to customer inquiries.
- Use Shopify to check order statuses, process returns, and resolve issues efficiently.
- Collaborate with internal teams through Microsoft Teams and Outlook to ensure smooth operations and customer satisfaction.
- Maintain organized records and data using MS Excel and other M365 tools.
- Follow directions closely while showing initiative and adaptability.
- Multitask effectively in a fast-paced, online environment.
- Learn new systems and processes quickly to continuously improve performance.
- Female candidate only
- Excellent English communication skills — both written and professional tone
- Proven experience in Customer Support or E-commerce (Shopify, Gorgias experience preferred)
- Strong attention to detail and ability to multitask under pressure
- Fast learner, self-motivated, and highly organized
- Proficient in Shopify, Gorgias, Microsoft Teams, MS Excel, and M365 Suite (Outlook, Word, etc.)
To apply: https://weworkremotely.com/remote-jobs/remote-va-customer-support-representative
Why we flagged this for parents & caregivers
FlexCareers scored this listing 50/100 on parent-friendliness based on the language the employer used in their own posting. We did not see explicit parent-friendly keywords (async, part-time, flexible hours, parental leave) — but the role is fully remote, which is the baseline filter for inclusion on FlexCareers. Read the application page closely and ask about parental leave, expected meeting hours, and core overlap windows during your first conversation. Employers who answer those questions clearly are usually the ones who'll respect the boundaries later.
Questions worth asking before you apply
- What are the required core hours of overlap, and which timezone are they in?
- How is on-call or after-hours coverage handled?
- What does parental leave actually look like — duration, pay, ramp back?
- What's the expected response time on Slack / chat outside of meetings?
- How does the team handle a sick kid day or a school pickup window?
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