Customer Support Specialist
at Intercom · Remote
About this role
Headquarters: Remote
URL: https://intercom.com
Intercom is growing its customer support team to provide world-class support to our global customer base. You'll be the first point of contact for our customers and help resolve complex product issues.
- 2+ years of customer support experience, ideally in SaaS
- Excellent written and verbal communication skills
- Empathy-driven approach to problem solving
To apply: https://weworkremotely.com/remote-jobs/intercom-customer-support-specialist
Why we flagged this for parents & caregivers
FlexCareers scored this listing 50/100 on parent-friendliness based on the language the employer used in their own posting. We did not see explicit parent-friendly keywords (async, part-time, flexible hours, parental leave) — but the role is fully remote, which is the baseline filter for inclusion on FlexCareers. Read the application page closely and ask about parental leave, expected meeting hours, and core overlap windows during your first conversation. Employers who answer those questions clearly are usually the ones who'll respect the boundaries later.
Questions worth asking before you apply
- What are the required core hours of overlap, and which timezone are they in?
- How is on-call or after-hours coverage handled?
- What does parental leave actually look like — duration, pay, ramp back?
- What's the expected response time on Slack / chat outside of meetings?
- How does the team handle a sick kid day or a school pickup window?
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