***TALENT POOLING*** Customer Support Representative
at Virco Talent · Manila Philippines
About this role
Headquarters: Manila Philippines
Salary: To Be Announced
Employment Type: Full-Time | Remote
About the Role
We are building our talent pool for skilled and service-oriented Customer Support Representatives who are passionate about providing exceptional support experiences. This opportunity is ideal for individuals who thrive in a fast-paced, remote environment and enjoy helping customers resolve issues efficiently and professionally.
Key Responsibilities
- Respond to customer inquiries via email, chat, or phone in a timely and professional manner
- Provide accurate information and effective solutions to customer concerns
- Document interactions, feedback, and issues in the company's support system
- Escalate complex or unresolved cases to higher-level support when necessary
- Collaborate with internal teams to ensure a positive customer experience
- Maintain up-to-date knowledge of company products, services, and policies
- Contribute to the continuous improvement of customer service processes
Qualifications
- At least 2 years of experience in a Customer Support, Customer Service, or Helpdesk role
- Strong written and verbal communication skills
- Excellent problem-solving and multitasking abilities
- Empathetic, patient, and customer-focused mindset
- Proficiency with customer support and productivity tools, such as:
- Helpdesk and ticketing systems (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce Service Cloud)
- CRM platforms (Salesforce, Zoho, HubSpot CRM)
- Communication tools (Slack, Zoom, Microsoft Teams)
- Knowledge base or chat support tools (LiveChat, Front, Help Scout)
- Microsoft Office or Google Workspace applications
- Comfortable working independently in a fully remote environment
- Flexible and adaptable to changing priorities and customer needs
To apply: https://weworkremotely.com/remote-jobs/virco-talent-talent-pooling-customer-support-representative
Why we flagged this for parents & caregivers
FlexCareers scored this listing 58/100 on parent-friendliness based on the language the employer used in their own posting. We picked up signals on: fully remote. Read the application page closely and ask about parental leave, expected meeting hours, and core overlap windows during your first conversation. Employers who answer those questions clearly are usually the ones who'll respect the boundaries later.
Questions worth asking before you apply
- What are the required core hours of overlap, and which timezone are they in?
- How is on-call or after-hours coverage handled?
- What does parental leave actually look like — duration, pay, ramp back?
- What's the expected response time on Slack / chat outside of meetings?
- How does the team handle a sick kid day or a school pickup window?
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